AT&T: “And for our loyal iPhone customers…”
Monday, June 8th, 2009AT&T’s special message to me:
“As a valued AT&T customer, AT&T can offer you an early iPhone upgrade with a new 2-yr commitment and an $18 upgrade fee. You may qualify for a standard iPhone upgrade on 04/20/2010.”

Attached are the screenshots of my personalized price quotes to ‘upgrade’ to a new iPhone 3GS. It is a $200 upgrade penalty.
So, here’s what I hear them saying:
“As a way of saying ‘thank you’ to you, our loyal customers, for your business in these tough economic times, we would like to offer you a solid kick in the nuts.” – AT&T Management.
New customers are offered a $199 price tag on a new 16GB iPhone 3GS, but existing customers whose plans have not yet expired are told they must pay an additional $200 above what a new customer would pay. Ouch. I can understand the balance sheet logic, but I don’t have to like it.
I will be stewing about this for several weeks, I am sure.
One last note from me to AT&T: Please deduct 27 loyalty points from my karma account. I’ll be looking for a way to say goodbye to you sooner than before. Also, your coverage in Peoria Illinois sucks ass compared to Verizon. No 3G, and dark spots galore. Thank you.
