Quitting Cable: Day 33

Posted under A Geek Dad's Life, Blog Posts, Quitting Cable

The Comcast Cable lineman disconnected everything at our house at 10:15 am this morning by putting a blocking terminator on our line at the utility pole, rather than reading the very clear and easy-to-understand note about being sure that our Business Internet service was not interrupted.  (The customer service representative even read the note back to me and confirmed that it would print on the work order!)  Apparently, I am far too wise and experienced a soul to indulge in wishful thinking anymore.   

The Comcast’s credit, I called the Business Support line and they got another lineman out within the hour.  Our downtime was a grand total of 70 minutes.  That’s pretty stellar response time, but it was still a significant and preventable disruption in the middle of the business day, given that 50 minutes of that time was me managing the outage on the phone, checking my side of the cabling to make sure a squirrel didn’t chew through anything, making failover plans for the business gear in the event that they didn’t send someone out soon, and then meeting the 2nd lineman.  So, if they would send me a video of them slapping the carelessness out of the first lineman that couldn’t seem to spare the time to read the notes on the f***ing work order, that would be great.